Privacy Policy.

Who we are

Pure Loaded is an independent takeaway food business based in Heaton, Newcastle upon Tyne.

For the personal information described in this privacy policy, Pure Loaded is the data controller. This means Pure Loaded determines how and why that information is used.

Contact email: info@pureloaded.co.uk

Information we collect

The information Pure Loaded collects depends on how you use the website.

Contact enquiries

When you contact Pure Loaded through the website, we may collect:

• Your name
• Your email address
• The type of enquiry you select
• The information contained in your message

Newsletter and marketing sign-ups

If you sign up to receive Pure Loaded updates, we collect:

• Your name, if you choose to provide it
• Your email address
• Confirmation that you agreed to receive marketing communications
• The date and time you subscribed

Technical information

Basic technical information, such as an IP address, browser information or request data, may be processed automatically by the website's hosting and security infrastructure when you visit the website.

How we use your information

Personal information may be used to:

• Respond to general enquiries
• Respond to menu, ordering, collection or delivery enquiries
• Contact you about an enquiry you submitted
• Operate and maintain the Pure Loaded mailing list
• Send Pure Loaded news, offers, food updates, events and announcements where you have agreed to receive them
• Maintain the security and reliable operation of the website

Our lawful basis for using your information

Contact enquiries

Pure Loaded has a legitimate interest in responding to people who contact the business and in managing customer and business enquiries.

Where an enquiry relates to steps you ask Pure Loaded to take before entering into a contract with you, processing may also be necessary to take those steps at your request.

Marketing emails

Where you voluntarily sign up for Pure Loaded marketing emails, Pure Loaded relies on your consent to use your email address for that purpose.

You may withdraw your consent at any time.

Website operation and security

Where technical information is processed to operate, protect and maintain the website, Pure Loaded relies on its legitimate interests in providing a secure and reliable website.

Newsletter and marketing updates

Pure Loaded only adds you to its website mailing list when you actively select the marketing consent checkbox and submit the newsletter sign-up form.

Signing up is optional. You can withdraw your consent and ask to stop receiving marketing emails at any time.

Pure Loaded will also provide an appropriate way to unsubscribe from marketing communications that it sends.

To request removal from the mailing list, contact:

Website enquiry emails

Contact enquiries submitted through this website are sent to Pure Loaded's business email account.

A confirmation email may also be sent to the email address you provide to confirm that your enquiry has been received.

How your information is stored and processed

Pure Loaded uses third-party service providers to operate its website and related services.

• Supabase is used to store newsletter subscriber information.
• Vercel is used to host and deliver the Pure Loaded website.
• Hostinger provides Pure Loaded's business email service.

These providers may process personal information where necessary to provide their services to Pure Loaded.

Some service providers may process or store information outside the United Kingdom. Where this occurs, Pure Loaded will rely on appropriate safeguards or other lawful mechanisms required by UK data protection law.

How long we keep your information

Contact enquiry information is kept only for as long as reasonably necessary to deal with the enquiry, related communication and any legitimate business or legal requirements.

Newsletter subscriber information may be kept while you remain subscribed to Pure Loaded updates.

If you unsubscribe or withdraw your marketing consent, Pure Loaded will stop using your information to send marketing communications.

Pure Loaded may retain the minimum information necessary to record that you have unsubscribed so that your marketing preference can continue to be respected.

Sharing your information

Pure Loaded does not sell your personal information.

Information may be processed by service providers that help Pure Loaded operate the website, mailing list and business email services.

Personal information may also be disclosed where Pure Loaded is legally required to do so or where disclosure is necessary to establish, exercise or defend legal rights.

Your privacy rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information. These can include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of certain processing
• Object to certain uses of your information
• Request transfer of information where the right to data portability applies
• Withdraw consent where processing is based on consent

If you have a question or would like to make a privacy request, contact:

Complaints

If you have concerns about how Pure Loaded has handled your personal information, please contact Pure Loaded first so that the matter can be investigated.

You also have the right to raise a complaint with the Information Commissioner's Office, the UK's data protection regulator.

Cookies and browser storage

Information about the website's current use of browser storage and cookies is available in the Pure Loaded Cookie & Storage Policy.

Changes to this privacy policy

Pure Loaded may update this privacy policy when the website, services or the way personal information is used changes.

The date shown at the top of this page will be updated when material changes are made.